Shipping policy

Free shipping
We offer free standard shipping on every order — no minimums, no fees at checkout.

Processing
Most orders are processed within 1–2 business days, process times are estimates, not guarantees, as they can be affected by the carrier, customs, or other factors outside our control. You'll get a confirmation email when you order, and a second email with a tracking link as soon as it ships.

Delivery
Most orders arrive within 5–14 days after they ship. Delivery times are estimates, not guarantees, as they can be affected by the carrier, customs, or other factors outside our control.

Order changes & cancellations
Need to change or cancel your order? Email us at support@viral.supply within 1 hour of placing it. After that, your order may already be processing and we may be unable to make changes. If it's too late to cancel, you can still return the item under our refund policy.

Returns
You have 30 days from delivery to request a return — see our Refund Policy for full details.

Lost, delayed or damaged parcels
If your order is running late, hasn't arrived, or shows up damaged, email us at support@viral.supply and we will check your case.